Introduction

At OxydMod, we strive to ensure customer satisfaction with every purchase. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting a refund.

Eligibility for Refunds

Refunds are considered on a case-by-case basis. We evaluate each refund request individually, taking into account the specific circumstances and reasons provided by the customer.

Conditions for Refunds

Refund requests may be considered under the following conditions:

  • Technical Issues: If the product is defective or not functioning as described, and our support team is unable to resolve the issue.
  • Incorrect Purchase: If the customer accidentally purchased the wrong product and has not used or activated the product.
  • Other Valid Reasons: Any other valid reason deemed appropriate by our support team.

Process for Requesting a Refund

  1. Contact Support: To request a refund, please contact our support team by ticket on discord with your order details, including your order number, the email address used for the purchase, and a detailed explanation of the reason for the refund request.
  2. Evaluation: Our support team will evaluate your request based on the provided information. We may request additional information or clarification to process your request.
  3. Decision: After reviewing your request, we will inform you of our decision via email. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

Non-Refundable Situations

Refunds will not be granted in the following situations:

  • Used or Activated Products: Products that have been used or activated are generally not eligible for refunds.
  • Change of Mind: Refunds will not be issued for customers who change their mind after purchase.
  • Violation of Terms: Any refunds requested due to a violation of our Terms and Conditions will not be honored.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us by ticket on discord.